Answers to Frequently Asked Questions

On this page you'll find the answers to the most commonly asked questions about Gigahost hosting. If you still have questions after reading this page, please feel free to write us from our contact page, and we'll get back to you as soon as possible.


About the hosting product

1What's Gigahost?

Gigahost is a next-generation hosting service where you can host everything you've got; all your web pages, domains, databases, email addresses, and everything else with a single hosting account.

2How much disk space will I get?

Contrary to most other hosting products, the size of your account will constantly increase. This means you will get more and more space for all your stuff. Right now there's around 36 GB of space for each user, which is a lot more than you'll get at most other places in this price range.

3Are there any limitations?

There are almost no limitations on your account, except for the disk space (which currently is around 36 GB).

4Can I have several independent web pages on the same account?

Yes, you can have several independent web pages with each its domain. Every domain will get its own folder on the FTP account.

5What about Gigahost makes hosting so simple?

Your account is instantly created so you can start using the incredibly easy control center to add domains, set up email accounts, and transfer content to your websites – no matter how many of them you have. And if you have any questions along the way always feel free to write our helpful technical support staff.


Sign-up, termination, and payment

You can pay online using any common payment card such as VISA, MasterCard, American Express, Diners Club, JCB, China UnionPay, Visa Electron, or Maestro.

Yes, absolutely! We do not save or even know your card number, but will send it directly to a secure payment gateway. Your card data is transferred through an encrypted connection.

The hosting account is automatically created, right after you sign up and payment is completed. However, it can take some days to transfer existing domain names, depending on what kind of domain name it is.

You pay ahead for a period of 12 months.

No, you do not need to buy a domain in order to become a customer. When you've signed up for an account, you can opt to transfer any existing domains you might have to your account. From our control center you can also register new domains.

No, you do not need to purchase hosting for your domains in order to sign up. You can buy a domain name without hosting in order to use the free DNS service. Later, you can purchase more domain names and add them to the same account. And of course, you can at any time add hosting to this account and get all the extra features (FTPS, email, webmail, cron jobs, statistics, MySQL databases, etc.), and add SSL encryption to your sites.

Yes! If you are not satisfied with our hosting product you have a 30 days period in which you can get the full amount refunded. Note, however, that domains and other special services will not be refunded.


Technical Support

1I'm not quite the computer wiz. Can I still set up a domain with you?

By developing a simple-to-use Control Centre, we have made it as simple as possible to run a web site. Many settings that would otherwise require special configuration can be changed right in the easy Control Centre.

However, it will always be necessary to understand basic tools realted to web hosting, such as how to use an FTP client. Depending on the type of web site you would like to make, it may also be necessary that you know about e.g. how to download a CMS such as WordPress.

If you need assistance or have any questions, you should not hesitate to contact technical support.

2Which languages do you provide Technical Support in?

Technical support and other questions can be asked in English or Danish.


Technical Details and Domain Names

1Can I buy domains at Gigahost?

Yes, you can order domain names using our Domain Search. Most types of domain names cost EUR 16 (.dk/.com/.net/.org/.info/.eu/etc) including VAT.

2How expensive is it to transfer domains to Gigahost?

It is free to transfer most kinds of domains to Gigahost. For some types, however, you must extend the domain by 12 months at the same time as you transfer it. This will for most types of domains cost EUR 16 including VAT.

3Can I use both POP3 and IMAP for email?

You can use either POP3 or IMAP4 (recommended) for getting e-mail. This means you can use either our web mail or any mail program such as Outlook and Mozilla Thunderbird to read your mail. You can also use the secure protocols IMAPS and POP3S to transfer the mails encrypted.

4FTP information

Files can be transferred to our service with the FTP protocol. We recommend the program Filezilla, which is free. For Mac OS X, we recommend CyberDuck, which likewise is free. Secure FTP (FTPS) is also supported.

5Is ASP.NET supported?

No, at the current time we do not support ASP.NET.

6Are Frontpage Extensions supported?

Frontpage Extensions are not supported, and we currently do not plan to do so.

7Any limitations on traffic?

Your sites can use unlimited traffic and are only subject to our regular terms of service. Our systems really do handle a big amount of traffic, and we have not ever taken down a web site because it used too much traffic.

8What is the limit on disk space?

All hosting accounts get 36 GB of space, which is shared between databases, email accounts, and the actual files hosted on the domains. The disk space is constantly growing with time which means for most people it will always be enough. It is, however, possible to purchase more disk space if you run out.

9Are there any limitations on what you will host?

You cannot use the hosting for activities that violate Danish law. Specifically, no hacking, cracking, phishing, or spam!


PHP and MySQL

1Which versions of PHP and MySQL do you use?

We offer PHP 7.0 and MySQL 5.6. It's possible to choose between PHP 7.1, 7.0, 5.6, 5.5, 5.4, 5.3, and 5.2 for each domain on the account. Please see the specifications page for more info.

2Can I turn off safe_mode in PHP?

Yes, you can use PHP with safe_mode turned either off or on. This can be chosen for each domain in the Control Centre, along with many other PHP settings. Please see the specifications page for more info.

3What are PHP's memory_limit, post_max_size, etc.?

Most of the settings can be adjusted directly in the Control Centre. Please see the specifications page for information about the maximal settings.

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